Store FAQ

Q1. What is Axent Essentials?

Axent Essentials is the official apparel line by Axent Recordings — designed for the Axent Community and built for everyday movement, studio sessions, and everything in between.

Q2. How do I choose the right size?

Please refer to the Size Guide mentioned on the product page before placing your order. We recommend selecting your size based on chest measurements for the best fit.

Q3. What if I am between two sizes or selected the wrong size?

If you are between two sizes, choose the larger size for a relaxed fit or the smaller size for a more fitted look.
If you selected the wrong size, you may request a size exchange (replacement only), subject to approval as per our policy.

Note: Size exchange requests must be raised within 48 hours of receiving the product, using the registered email ID with us
(the same email ID used while placing the order).

Requests for size exchange, replacement, or return will not be accepted if the email is sent from a different email address.

Q4. What if I need product support (size exchange, replacement, or address update) but I no longer have access to my registered email ID?

For security and order verification purposes, we strongly recommend contacting us only from the email ID used while placing the order. If you no longer have access to your registered email ID, you may contact our support team with the following details for manual verification:

• Full Name used while placing the order

• Order ID and Invoice ID

• Registered mobile number (used at the time of placing the order)

• Shipping address mentioned in the order

• Payment proof or Transaction ID

Once we receive these details from your end, we will verify the details provided by you against the order data available in our system. Requests will only be processed if the information matches our records. Please note that additional verification may be required before any changes or support can be processed.

Axent Essentials reserves the right to decline requests if ownership of the order cannot be verified.

For assistance, contact: support@axentessentials.com

Q5. Is shipping free?

A flat shipping charge of ₹100 applies to all Axent Essentials orders and is calculated separately at checkout.

Q6. Does Axent Essentials offer refunds?

Refunds are not offered under normal circumstances, as all products are printed and dispatched after order confirmation.
However, in rare and exceptional cases where a replacement cannot be arranged, a full refund (including shipping charges) may be issued at our discretion, as outlined in our Returns & Refunds Policy.

Q7. Does Axent Essentials ship across India?

Yes, currently we ship across India.

Q8. Does Axent Essentials deliver Internationally?

We currently ship only within India. International shipping will be introduced in the future once we streamline our logistics and payment options.

Q9. Can I pay using Card / UPI directly on the website?

We are currently refining our checkout experience. Direct payments on the website are temporarily unavailable.
For now, please follow our manual order guide here: axentrecordings.com/order

Q10. Does Axent Essentials accept Cash on Delivery (COD)?

We do not accept Cash on Delivery (COD). The available payment methods are UPI / Bank Transfer.

Q11. Will I get an invoice for my order and when?

Yes, an invoice will be shared by email once your order is processed. You will receive it via email along with your Invoice ID, Order ID and purchase details.

Q12. I didn’t receive my invoice email — what should I do?

Please check your Spam/Junk folder first. If you still can’t find it, email us at support@axentrecordings.com and we’ll assist you.

Q13. How long does it take to dispatch my order?

Since our products are printed on-demand, your order will be dispatched as soon as it’s ready. Dispatch time may vary depending on the product and order volume.

Q14. Will size exchange be approved in all cases?

No. Size exchange requests are subject to approval as per our policy. Products must be unused, unworn, and in original condition with tags intact.

Q15. What happens if delivery fails because I was unavailable?

If delivery fails due to customer unavailability, the courier may attempt re-delivery as per their policy. Any re-delivery or return shipping charges will be borne by the customer.

Q16. I entered the wrong shipping address — what should I do?

If you entered the wrong shipping address, please email us immediately at support@axentrecordings.com using your registered email ID with us along with your Invoice ID / Order ID and the corrected address. If your order hasn’t been shipped yet, we may be able to update it. If it has already been shipped, changes won’t be possible.

Note: In case the shipment is returned to us due to an incorrect address, an additional shipping charge of ₹100 will be applicable to re-ship the order to the corrected address.

Q17. What if my order tracking shows delivered but I didn’t receive it?

If tracking shows “Delivered” but you haven’t received the order, please contact us at support@axentrecordings.com using your registered email ID with us and we will check with the courier partner and guide you further.

Q18. Can I cancel my order after placing it?

No. We do not entertain cancellations or refunds once an order has been placed.

Q19. How does the size exchange process work?

To request a size exchange, please email support@axentrecordings.com using your registered email ID with us within 48 hours of receiving the product along with:

· Invoice ID / Order ID

· Invoice copy (if available)

· Preferred size for replacement.

Our team will review and confirm the next steps if approved.

Q20. Does Axent Essentials provide return pickups or do I have to self-ship?

Axent Essentials does not offer return pickup services.

All approved returns must be self-shipped by the customer to our designated return address. Customers are responsible for securely packing the product, arranging the courier, and bearing the return shipping cost.

Once your return request is approved, detailed return instructions along with the return address will be shared via email.

Please ensure the product is properly packed to prevent any damage during transit. Axent Essentials will not be responsible for items damaged while being returned.

For complete details regarding return shipping charges, re-shipping fees, and conditions based on error type (customer-side or Axent-side), kindly refer to our Shipping Policy page.

Q21. Is there any warranty on apparel or accessories?

Axent Essentials products do not carry a traditional warranty. However, if you receive a defective or damaged item, you must notify us within 48 hours of delivery using the registered email ID used while placing the order, along with clear images and order details.

Issues reported beyond this window may not be eligible for replacement. Normal wear and tear, misuse, improper washing, or external damage are not covered under any claim.

Q22. Are colours exactly the same as shown on the website?

Product colours may vary slightly due to lighting, photography, and screen display differences. Such variations do not qualify as defects.

Q23. Does Axent Essentials offer replacements for delivery damage?

Yes, if your order arrives damaged in transit, a replacement may be approved after verification.
Please email support@axentrecordings.com using your registered email ID with us within 24 hours of delivery with the following:

· Your Invoice ID / Order ID (mandatory).

· A clear unboxing video — from sealed package to product reveal (mandatory).

· Clear photographs or a video of the product, tags, and packaging (mandatory).

Note:

· Complaints regarding damaged, defective, or incorrect items must be raised only from the registered email ID.

· Any complaint submitted from a different email ID will not be accepted or processed under any circumstances.

· Upon verification, a replacement may be arranged subject to stock availability.

· If a replacement is not possible, a full refund (including original shipping charges) may be issued at our discretion.

· Verbal reports or screenshot proof without media will not be accepted.

To learn more about our Returns & Refunds Policy, please visit: axentrecordings.com/returns-refunds

If you have any questions, feel free to email us at: info@axentrecordings.com

Last Updated: February 2026