RETURNS / REFUNDS POLICY

This Returns and Refunds Policy governs all merchandise purchases made through Axent Essentials. By placing an order, you acknowledge and agree to the terms stated below. All sales are considered final except as explicitly stated herein.

1. FINAL SALE POLICY

All Axent Essentials products are printed on demand or produced in limited batches. Once an order is placed and confirmed, it cannot be cancelled, returned, or refunded except under strictly defined exceptional circumstances outlined in this Policy.

Change of mind, incorrect selection, or subjective dissatisfaction shall not qualify for return or refund under any circumstance.

2. NON-RETURNABLE SCENARIOS

Returns or refunds shall not be issued for:

• Change of mind after purchase

• Incorrect size or variant selected by the customer

• Incorrect shipping address provided at checkout

• Failure to accept delivery

• Delivery delays caused by courier operations or circumstances beyond our control

• Minor variations in colour, print alignment, or finish due to production process

3. SIZE EXCHANGE POLICY

Axent Essentials offers replacement-only size exchanges under the following mandatory conditions:

• Request must be submitted within 48 hours of delivery

• Request must originate from the same registered email used at checkout

• Order ID must be provided

• Product must be unworn, unwashed, unstained, and with original tags intact

Discounted, promotional, limited edition, or clearance items are not eligible for exchange. All shipping costs related to exchange, including return shipping and re-dispatch, are the sole responsibility of the customer.

Exchange approval is subject to stock availability. If the requested size is unavailable, Axent reserves sole discretion to determine resolution.

4. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

In the rare event of receiving a damaged, defective, tampered, or incorrect item, the following strict conditions apply:

• Issue must be reported within 24 hours of delivery timestamp

• Complaint must originate from the registered email ID used at purchase

• Order ID or Invoice ID is mandatory

• A continuous, unedited, single-take unboxing video is mandatory

The unboxing video must:

• Begin from the sealed outer packaging condition

• Clearly display the shipping label

• Show the package being opened in real time

• Contain no cuts, edits, pauses, or camera switches

• Clearly display the product condition upon removal

Failure to provide a continuous uncut video recording from sealed state to product reveal shall result in automatic rejection of the claim.

Photographs alone, edited videos, screenshots, or verbal claims will not be accepted.

5. TRANSIT DAMAGE AND TAMPERING

If the outer packaging is visibly torn, damaged, or tampered at the time of delivery, the customer must:

• Record the condition before opening

• Refuse delivery where feasible

• Notify Axent within 24 hours with full video evidence

Risk of loss transfers to the customer upon confirmed delivery by the courier partner.

Axent shall not be liable for damage, loss, or tampering occurring after delivery confirmation unless courier fault is officially documented.

6. REFUND ELIGIBILITY

Refunds will only be considered under the following strictly limited circumstances:

• Order cannot be fulfilled due to stock or operational failure

• Product is officially declared lost in transit by courier with written confirmation

• Verified manufacturing defect is confirmed and replacement is unavailable

• Duplicate payment confirmed after internal verification

Approved refunds will be processed to the original payment method within 5 to 10 business days after confirmation.

Refund processing timelines are subject to banking and payment gateway policies beyond Axent’s control.

7. CLAIM REVIEW AND DISCRETION

Axent reserves sole and absolute discretion to approve or deny any claim after reviewing submitted evidence.

Any attempt to manipulate, falsify, edit, or misrepresent claim evidence may result in permanent denial of future service and legal action where applicable.

8. PROCESSING TIMELINE

Approved exchange requests will be processed within 5 to 7 business days after receipt and inspection of the returned item.

9. LIMITATION OF LIABILITY

To the maximum extent permitted by law:

• Axent shall not be liable for indirect, incidental, or consequential losses

• Axent shall not be liable for courier delays beyond reasonable control

• Axent’s liability shall not exceed the original purchase amount of the product

10. POLICY ENFORCEMENT

This Policy is binding upon all customers at the time of purchase. Continued use of Axent Essentials constitutes acceptance of these terms.

Axent reserves the right to amend this Policy at any time without prior notice. The version in effect at the time of purchase shall govern the transaction.

11. OFFICIAL CLAIM SUBMISSION CHANNEL

All return, exchange, damage, or refund requests must be submitted exclusively via email to: support@axentrecordings.com

Requests submitted through social media, direct messages, third-party platforms, or any unofficial channel shall not be considered valid. All communication must originate from the registered email ID used at the time of purchase. Claims submitted from unregistered email addresses will not be processed under any circumstance.

Incomplete submissions lacking mandatory documentation will not be reviewed.

Last Updated: February 2026