RETURNS / REFUND POLICY

Before placing an order

We request every customer to carefully review the product details and size chart before placing an order.

Our products undergo a mandatory verification and quality-check process before dispatch and we ensure each order is properly packed and meets our quality standards prior to shipping. Therefore all sales are considered final.

1. Non-Returnable Items & Scenarios

Since Axent Essentials are printed on demand, all sales are final once an order is placed.
We do not accept returns, and refunds are only considered in rare and exceptional cases.

However, if an incorrect size was selected by the customer, a size exchange (replacement only) may be approved as per our Size Exchange Policy.

Returns / Refunds will not be issued for the following reasons (including but not limited to):

· Change of mind after purchase.

· Incorrect size or item selection by the customer.

· Incorrect shipping address entered by the customer.

· Delivery attempts failed due to customer unavailability at the time of delivery.

· Delivery delays caused by the courier partner or circumstances beyond our control.

2. Refund Policy (Exceptional Cases Only)

Refunds will only be issued in rare and exceptional cases, including but not limited to the following:

• If the ordered product is unavailable due to unforeseen stock or production issues and a replacement cannot be arranged.

• If a confirmed order cannot be fulfilled or dispatched from our end.

• If an item is officially declared lost in transit by the courier partner and no replacement is possible.

• If a verified manufacturing defect is confirmed and a replacement is unavailable.

• If a duplicate payment is made for the same order and is confirmed by our team after verification.

• If an order is cancelled by Axent Essentials due to unforeseen operational limitations.

Please note:

Refunds will not be issued for incorrect size selection, change of mind, incorrect shipping details provided by the customer, delivery delays caused by courier partners, or failure to accept delivery.

All approved refunds will be processed to the original payment method within 5–10 business days after confirmation.

3. Size Exchange (Replacement Only Policy)

Axent Essentials offers size replacements only, subject to the following strict conditions:

To Initiate a Size Exchange:

You must contact us within 48 hours of receiving your order from your registered email ID (the same email used while placing the order) and provide:

· Invoice ID or Order ID (mentioned on your invoice).

· The correct size required for the replacement.

Conditions for Exchange Approval:

The returned product must be:

· In original condition: unworn, unwashed, and unstained.

· With all original tags intact and attached.

Important Notes on Exchanges:

· Exchanges are subject to stock availability. If the required size is unavailable, a replacement cannot be guaranteed.

· If a replacement cannot be arranged due to stock unavailability, a full refund (including shipping charges) may be issued at our discretion in accordance with our Refund Policy.

· Discounted sale items or promotional products are not eligible for exchange under any circumstances.

Shipping Costs for Exchanges:

All related shipping costs (for returning the original item and re-shipping the replacement) are the customer's responsibility.
Axent Essentials does not cover these charges.

For all size exchange or replacement requests, please contact us at support@axentrecordings.com

4. Damaged, Defective, or Incorrect Items

In the rare event you receive a damaged, defective, or incorrect item, you must report the issue to us within 24 hours of delivery using your registered email ID (the same email used while placing the order)

To Report an Issue:

You must provide the following:

· Your Invoice ID / Order ID (mandatory).

· A clear unboxing video — from sealed package to product reveal (mandatory).

· Clear photographs or a video of the product, tags, and packaging (mandatory).

Please send the above-mentioned details to support@axentrecordings.com for review and further assistance.

Note:

· Complaints regarding damaged, defective, or incorrect items must be raised only from the registered email ID.

· Any complaint submitted from a different email ID will not be accepted or processed under any circumstances.

· Upon verification, a replacement may be arranged subject to stock availability.

· If a replacement is not possible, a full refund (including original shipping charges) may be issued at our discretion.

· Verbal reports or screenshot proof without media will not be accepted.

5. Processing Timeline

Approved exchange requests are processed within 5–7 business days after we receive the original product at our facility.

6. General Terms

By purchasing from Axent Essentials, you acknowledge and agree to this Returns & Refunds Policy in full.

Axent Essentials reserves the right to approve or deny any exchange request if the stated conditions are not met.

7. Communication

All communication regarding merchandise must be handled through our official emails for proper tracking and faster support.

• Store queries → info@axentrecordings.com
• Sizing issues / replacements → support@axentrecordings.com

This Policy ensures integrity and fairness for the Axent Essentials Community.

Last Updated: February 2026