Shipping Policy

This Shipping Policy governs all merchandise orders placed through Axent Essentials. By placing an order, you acknowledge and agree to the terms stated below.

1. ORDER PROCESSING

1.1 All orders are processed only after successful payment confirmation.

1.2 As products are printed on demand or produced in limited batches, production may take 3 to 5 working days.

1.3 Orders are dispatched only after internal quality verification.

1.4 Order processing timelines are estimates and shall not constitute a delivery guarantee.

2. SHIPPING CHARGES

2.1 All Axent Essentials orders include complimentary shipping across India. No separate shipping charges apply at checkout unless otherwise stated.

2.2 Where applicable, shipping charges are non-refundable except where a refund is required under applicable law or where the shipping charge resulted from an error attributable to Axent.

3. DELIVERY TIMELINES

3.1 Estimated delivery time after dispatch is 3 to 7 working days depending on delivery location.

3.2 Delivery timelines are indicative and may vary due to courier operations, regional restrictions, weather conditions, strikes, logistical constraints, or other external factors beyond Axent’s control.

3.3 Axent does not guarantee delivery dates and, to the maximum extent permitted by applicable law, shall not be liable for delays caused solely by third-party courier partners.

4. TRACKING INFORMATION

4.1 Tracking details will be shared via the registered email address once the order is shipped.

4.2 Customers are solely responsible for monitoring tracking updates provided by the courier partner.

4.3 Customers are responsible for monitoring tracking updates and following delivery instructions provided by the courier partner.

5. ADDRESS AND DELIVERY RESPONSIBILITY

5.1 Customers are responsible for providing accurate shipping details at checkout.

5.2 Axent shall not be liable for delivery failures resulting from incorrect, incomplete, or misleading address information provided by the customer.

5.3 In the event of customer unavailability at the time of delivery, reattempts shall be subject to courier partner policy.

5.4 If a parcel is returned due to an error attributable to the customer, applicable re-shipping charges, including the standard ₹100 re-shipping charge where applicable, shall be borne by the customer.

6. RISK OF LOSS

6.1 To the extent permitted by applicable law, risk of loss and ownership of merchandise shall transfer to the customer upon handover of the shipment to the courier partner.

6.2 To the maximum extent permitted by applicable law, Axent shall not be responsible for loss, delay, or damage occurring after dispatch where such issue is attributable to the courier partner, except where the shipment is officially declared lost or where the issue resulted from an error attributable to Axent.

6.3 Where a shipment is marked as delivered by the courier but the customer reports non-delivery, Axent may require the customer to cooperate with the courier’s investigation before determining the appropriate resolution.

7. DELAYS AND FORCE MAJEURE

7.1 Axent shall not be liable for delays arising from circumstances beyond reasonable control, including but not limited to natural disasters, governmental restrictions, strikes, supply chain disruptions, or courier network interruptions.

7.2 Such events may affect delivery timelines and shall not, by themselves, create an entitlement to compensation for consequential losses. Any cancellation, refund, or other remedy shall be handled in accordance with this Policy and applicable law.

8. RETURN AND RE-SHIPPING

8.1 If a return is required due to a verified Axent dispatch error, Axent may provide return instructions and, where applicable, reimburse reasonable return shipping costs in accordance with this Policy and applicable law.

8.2 Where applicable, return shipping cost reimbursement shall be processed only after internal verification.

8.3 If the return or exchange arises from an error attributable to the customer, including incorrect size selection or address entry, all return and re-shipping charges shall be borne by the customer.

8.4 An additional re-shipping charge of ₹100 shall apply for exchange dispatches unless otherwise approved by Axent or required otherwise under applicable law.

9. CLAIM SUBMISSION

9.1 Shipping-related concerns should ordinarily be raised using the registered email address associated with the order. Axent may request reasonable information to verify the customer’s identity and order.

9.2 Claims submitted through unofficial channels or unverified email addresses may not be processed until the customer’s identity and order details can be reasonably verified.

9.3 Shipping-related claims must comply with the Returns and Refunds Policy, including mandatory documentation and timelines.

10. LIMITATION OF LIABILITY

10.1 To the maximum extent permitted by applicable law, Axent’s aggregate liability for a shipping-related claim shall not exceed the amount actually paid by the customer for the affected product.

10.2 Axent shall not be liable for indirect, incidental, or consequential losses arising from delivery delays or courier actions.

11. POLICY MODIFICATIONS

11.1 Axent reserves the right to amend this Shipping Policy at any time without prior notice.

11.2 The version in effect at the time of order placement shall govern the transaction.

For shipping-related inquiries, contact: info@axentrecordings.com

Last Updated: February 2026